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Customer Survey Form

SeayCo Integrators is interested in hearing about your experience with us so that we may better serve you in the future. Please take five minutes to complete the customer survey form below. Thank you for your business!

Company:
Name:
Position:
How long have you been operating the system for production?
	Still in the commissioning phase
	Less than 1 month
	1 to 6 months
	More than 6 months
How satisfied are you with SeayCo’s performance during the engineering phase?
	Project details were thoroughly discussed, reviewed and implemented.
	Drawings and documentation were lacking some information.
	Drawings and documentation were lacking a majority of information.
	Drawings and documentation were just lacking.
Did you find SeayCo knowledgeable about the products and services that were supplied?
	Yes
	No, please explain
How would you describe SeayCo during the implementation phase of the project?
	SeayCo required little or no direction to complete tasks and thoroughly tested the system.
	SeayCo required some direction, but completed tasks and thoroughly tested the system.
	SeayCo required constant direction to complete tasks and thoroughly test the system.
How satisfied are you with SeayCo’s communication during implementation?
	SeayCo communicated completion status in the project commissioning and met deadlines.
	SeayCo communicated completion status in the project commissioning but missed deadlines.
	SeayCo communicated very poorly with the customer about project status.
How reliable was SeayCo in meeting milestones and deadlines?
	All milestones and deadlines were met per the schedule.
	Most milestones and deadlines were met on time.
	Few milestones and deadlines were met on time.
	Milestones and deadlines were never met on time.
	Milestones and deadlines were not met due to circumstances outside of SeayCo’s control.
Please mark all that relate to the Project Management for this project.
	Project Manager was instrumental in defining the details and meeting the schedule.
	Project Manager kept open communications between SeayCo and the customer.
	Project Manager was well organized and covered all the details.
	Project Manager was key in a successful implementation.
	Project Manager was easy to work with and respected by his/her peers.
Were the controls/software installed per the specified project schedule?
	Yes
	No
If no, please explain why?
	Complete Project Slip
	Mechanical equipment was not installed per schedule.
	Controls/Software hardware shipped late to site.
Other:

Did SeayCo properly explain the system and train the employees before leaving site?
	Yes
	No
Was the system completely tested and running in production before SeayCo left site?
	Yes
	If no, please explain
If you had any problems after SeayCo left the job site, how was their response?
	SeayCo responded quickly within 1-2 hours and the problem was immediately resolved.
	SeayCo responded quickly within 1-2 hours, but it took several hours to resolve the problem.
	SeayCo responded quickly within 1-2 hours, but the problem still exists.
	SeayCo was slow to respond, but when they did respond the problem was immediately resolved.
	SeayCo was slow to respond and it took several hours to resolve the problem.
	SeayCo was slow to respond and the problem still exists.
	SeayCo still has not responded.
Please mark all statements that are applicable.
	I would use SeayCo again for a small project.
	I would use SeayCo again for a large project.
	I would recommend SeayCo to others.
	I would never use SeayCo again.
What is your overall impression of SeayCo Integrators?
	Excellent
	Good
	Fair
	Poor
Please provide any additional opinions below.